What’s Included in Commercial Cleaning Services?

Have you ever found yourself working back late into the night – dreaming of a homemade dinner and your warm bed – when the commercial cleaning services team turns up? 


You probably haven’t thought a lot about these unsung office heroes since hiring them, but the truth is they play a pivotal role in the day to day function of your business.


But what is it they actually do?


Sure, you know they come in after-hours, usually well after you and your employees have left for the day. You also vaguely remember signing a contract that listed a few mandatory tasks like wiping desks, sanitising restrooms and removing rubbish. But beyond that? You’re not so sure. 


Suddenly all the questions start running around your head. 


What parts of your premises do they actually clean? 


What’s their process? 


Are they thoroughly cleaning the workspace or is it just surface level? 


At GSI, we’re often answering questions like these for our clients. It’s very common to query the ins and outs of commercial cleaning services, why it’s important and how to ensure you’ve hired the right team. 


In this article, we’re going to break down exactly what’s included in commercial cleaning services so you can understand the tasks your cleaner will perform when they enter your space. 

Let’s dive in.

What's included in commercial cleaning

A reputable commercial cleaner will perform a comprehensive list of services to suit any space. So no matter if you work in an office environment, bar, café or even hospital setting, you can be confident that the right cleaner will have the skills, experience and equipment to properly sanitise your work zone. 


As a general rule, most commercial cleaners will undertake the following tasks: 


  • Surface cleaning – dusting and wiping down

  • Vacuuming

  • Restroom cleaning and sanitisation

  • Kitchen and break room cleaning

  • Window cleaning

  • Trash removal and disposal

  • Deep cleaning

Of course, at GSI we believe that commercial cleaning services is all about the finer details. So while the above services are part of the parcel of our offering, we also perform more complex cleaning tasks. These include: 



Although carpet and upholstery cleaning might not initially spring to mind when thinking about the type of commercial cleaning services you require, you’d be surprised how much bacteria, mould, mildew, dirt and grime lurks on your furnishings and fixtures. Which is why we deliver tailored commercial cleaning packages to ensure high traffic areas of your building – think boardrooms, meeting rooms and reception areas – remain germ free.


And this goes for all of our specialist services listed above. We understand that there’s no “one size fits all” when it comes to commercial cleaning, so we always provide custom cleaning packages for each and everyone of our clients.

What are the benefits of engaging GSI Commercial Cleaning Services?



Firstly, it means peace of mind & the confidence that you have engaged professionals in the cleaning industry to look after you. Secondly you can focus on your direct core business activities.

The benefits to your business with GSI dedicated managers & cleaning teams in your workspace are plentiful. Here are some points:

  • You will see & experience significant improvement to cleanliness & over all hygiene in your organization, resulting in happier (and more productive) employees.
  • You will create a safer and healthier workspace for all, eliminating the spread of disease for your employees and any visitors. You’ll see a reduction in sick days too!
  • Company morale will be lifted. A clean workspace typically makes people feel better, reducing stress, burnout and absenteeism.
  • Your visitors will have an improved overall experience when they enter your business space. An establishment that presents clean, tidy & hygienic will give your clients greater confidence in you and your business.

Importantly, when you partner with a dedicated service supplier like GSI, you’re guaranteed ongoing engagement & communication ensuring agreed service delivery. Full assurance & commitment to all legal legislation & obligations relating to Fair work, health & safety compliance, award rates, vevo compliance (rights to work in Australia) & police checks.


GSI STADLER 30 years industry experience, established Nationally, able to deliver services on agreed scheduled dates.


What’s more, customer service and value creation are fundamental to our offering. We are committed to delivering an exceptional service every time we enter your space.

What to consider when choosing a commercial cleaning services

If all this information has left you wondering if it might be time to engage a new commercial cleaning team, or simply review the contract you currently have in place, please reach out, we are here to help.


There are many things to look out for when thinking about change –

1/ Does this potential company have an inclusive management style with all its managers & cleaning teams? Are they easily contactable, Will they engage with our team promptly & address concerns when they arise? Do they prioritize training, supervision and will they lend expertise and commitment to ensure a beneficial relationship? These are important questions to consider, and this is the mantra :


Experience and reputation​

One of the first questions you should ask a prospective commercial cleaning company is, “How long have you been in the industry?” 


While all cleaners need to start somewhere, for peace of mind we recommend choosing a company that has at least a few years of professional service under their belt. 


Experience matters – and experience with businesses like yours is in even more important. Different industries have different cleaning needs, so try to find out the types of properties they clean regularly, 


You may wish to ask for a referral or seek out reviews via Facebook or their Google business page, too. If you’re finding positive feedback from past clients, you’re likely on to a winner.

Certifications and accreditations​​

Not only do you want your commercial cleaner to provide their staff with proper Work Health & Safety induction training, you also need to make sure that they have the necessary insurance cover and licences to competently clean your workspace. Public liability insurance is a big one, which won’t only protect the cleaning company against any OH&S incidents, it will protect you and your workers, too.


 You should also check that the commercial cleaner you hire has:


  • Worker’s compensation

  • Police checks and clearances

Service offerings and customisation​

Like we said above, there shouldn’t be a “one size fits all” approach when it comes to commercial cleaning services. Your office environment will require a completely different approach to your brother’s restaurant or your neighbour’s fitness centre, so it’s vital that you find a company that can provide you with a customised package specifically for your premises. 


A professional and trustworthy cleaning company will inspect your property to determine the amount of cleaning needed and the tasks that should be performed regularly. 


You want to make sure you hire a team that has the ability to perform a wide range of services too – from waste management to window cleaning. Avoid companies that are hesitant to take on more intense or complex activities, such as pest control, You never know when you might need it!

Communication and responsiveness​

There’s nothing worse than an unreliable cleaner who cancels more times than they show up. You, your staff and your business don’t have time for it. What you need is a reliable team that arrives when they say they will, gets to work and doesn’t just leave your space looking clean – they leave it feeling clean, too. 


Before committing to a commercial cleaning services company, find out how they’ll communicate with you and how regularly. And be sure to ask how – and when! – they will advise you of any changes to their costs or days of work.

We hope this article has cleaned things up for you!

Pardon the pun (we couldn’t resist). 


At GSI, we are dedicated to providing a thorough and unmatched cleaning service for our clients. We’d love to do the same for you!

If you’d like to have a chat with us, request a quote or schedule a call with our friendly team today.

Copyright © 1993-2023 GSI Cleaning. All Rights Reserved